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Talking about interactions: Eliciting structured interaction stories in enduring product experiences

Beatriz Russo , Stella Boess , Paul Hekkert

In this paper, we first address the problems of assessing full sequences of interaction episodes that lead to/are followed by enduring product experiences. Enduring product experiences are dynamic experiences that occur towards the same object, in person-product relationships, through a (relatively) long period of time. The appraisal of these sequences of interaction episodes allows the assessment of information that is envisioned to be valuable to designers who are concerned with designing for experiences. To aid the assessment of interactions linked to enduring experiences, we propose the development of a manageable tool, envisioned to (1) sensitize (inform) participants in research about interactions that may be associated with product experiences, (2) impose a structure to stories in order to (a) easily identify interactions, (b) avoid unneeded data and (c) facilitate the systematic assessment of interactions and experiences. Here, through a succession of iterative exploratory studies, we present the first three phases of the development of the Experience Interaction Tool (EXIT).


Interaction; Product Experience; Enduring Experiences